Customer portal & internal tool

Customers had no way to see their own information, so every request went through the support inbox. The team, meanwhile, juggled several disconnected tools to manage accounts.

We built a secure customer portal for self-service alongside one clean internal tool for the team, sharing the same data model so nothing fell out of sync.

Routine notifications and account updates were automated, and the portal was handed into a care plan to keep it secure and improving.